DUO Technical Gear
Shipping & Returns
Everything you need to know about getting your DUO and our guarantee.
Shipping
Made to order
Every PRO is built after you order and ships in 2–3 weeks. You will receive a confirmation email with your estimated ship date.
Fast dispatch
Orders placed before 12:20 PM PST ship the same day. Orders placed after 12:20 PM PST ship the next business day.
Warranty & returns
Lifetime guarantee
Lifetime guarantee on materials and workmanship. We will repair or replace breakages for any reason.
Returns and exchanges available for
30 days after delivery. Exchanges for sizing — no questions asked.
Must be in like-new condition — cleaned of dog hair, with no scuffing
or staining.
30-day returns
Returns and exchanges available for 30 days after delivery.
Must be in like-new condition — cleaned of dog hair, with no scuffing or staining.
Questions about an order or a return? We are happy to help.
Contact us
