DUO Technical Gear
Shipping & Returns
Everything you need to know about getting your DUO and our guarantee.
1
Shipping
DUO PRO
Made to order
Every PRO is built after you order and ships in 2–3 weeks. You will receive a confirmation email with your estimated ship date.
DUO Essentials
Fast dispatch
Orders placed before 12:20 PM PST ship the same day. Orders placed after 12:20 PM PST ship the next business day.
2
Warranty & returns
DUO PRO
Lifetime guarantee
Lifetime guarantee on materials and workmanship. We will repair or replace breakages for any reason.
Returns available for defects in manufacturing and materials. Exchanges for sizing also - no questions asked.
DUO Essentials
7-day returns
Returns and exchanges available for 7 days after delivery.
Must be in like-new condition — cleaned of dog hair, with no scuffing or staining.
Questions about an order or a return? We are happy to help.
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