DUO Technical Gear
Shipping & Returns
Everything you need to know about getting your DUO and our guarantee.
1
Shipping
DUO PRO
Made to order
Every PRO is built after you order and ships in 2–3 weeks. You will receive a confirmation email with your estimated ship date.
DUO Essentials
Fast dispatch
Orders placed before 12:20 PM PST ship the same day. Orders placed after 12:20 PM PST ship the next business day.
2
Warranty & returns
DUO PRO
Lifetime guarantee
Lifetime guarantee on materials and workmanship. We will repair or replace breakages for any reason.
No returns on PRO harnesses. Exchanges available after 7 days in like-new condition.
DUO Essentials
7-day returns
Returns and exchanges available for 7 days after delivery.
Must be in like-new condition — cleaned of dog hair, with no scuffing or staining.
Questions about an order or a return? We are happy to help.
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