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DUO Technical Gear

Shipping & Returns

Everything you need to know about getting your DUO and our guarantee.

1

Shipping

DUO PRO

Made to order

Every PRO is built after you order and ships in 2–3 weeks. You will receive a confirmation email with your estimated ship date.

DUO Essentials

Fast dispatch

Orders placed before 12:20 PM PST ship the same day. Orders placed after 12:20 PM PST ship the next business day.

2

Warranty & returns

DUO PRO

Lifetime guarantee

Lifetime guarantee on materials and workmanship. We will repair or replace breakages for any reason.

No returns on PRO harnesses. Exchanges available after 7 days in like-new condition.

DUO Essentials

7-day returns

Returns and exchanges available for 7 days after delivery.

Must be in like-new condition — cleaned of dog hair, with no scuffing or staining.

Questions about an order or a return? We are happy to help.

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